Pre-Sale / General
Do I need an account to order?
No. You can checkout as a guest. Creating an account helps you track orders and manage returns faster.
What sizes should I choose?
Most items fit true-to-size. Check the Size Chart link on each product. If between sizes, we suggest sizing up for hoodies.
Care instructions
Turn garment inside out, cold wash, gentle cycle. Do not bleach. Tumble dry low. Do not iron directly on print.
Orders & Shipping
How long does processing take?
3–5 business days (Mon–Fri, excluding holidays).
How long is shipping?
Estimated 7–14 business days after processing. Times may vary due to carrier/weather/holidays.
What are your shipping rates?
Standard: $4.95 for $0–$99 orders. Free Shipping for orders $100+.
Do you ship internationally?
If your country appears at checkout, we can ship. Duties/taxes are set by your country and are the customer’s responsibility.
How do I track my order?
You’ll receive a tracking email once shipped. Please allow 24–48h for scans to appear.
Can I change/cancel my order?
Email us. If fulfillment has started, we may not be able to edit or cancel; standard returns may apply after delivery.
My package shows delivered but I can’t find it
Check with household members/neighbors and the carrier. If not found, email us within 7 days and we’ll assist.
Will my order ship in one package?
Items may ship separately for speed. You’ll get tracking for each parcel.
Returns & Exchanges
What is your return window?
Returns accepted within 30 days of delivery for unused/unwashed items in original packaging.
How do I start a return?
Email support@gettrendmerch.com with order number, item(s), and reason. We’ll issue a Return Authorization with the correct return address.
Who pays return shipping?
If the return is due to our error (damaged/defective/wrong item), we cover it. Otherwise, return shipping is the customer’s responsibility.
Exchanges?
Fastest method: start a return and place a new order once approved. We can help confirm stock.
When will I get my refund?
After we receive and inspect the return, refunds go to your original payment method. Banks typically post within 5–10 business days.
What are your shipping rates?
Contact us within 7 days with photos of the item, packaging, and label. We’ll replace, credit, or refund.
Privacy & Preferences
Which payment methods do you accept?
Visa, Mastercard, American Express, Discover, JCB, Apple Pay, Google Pay, Shop Pay, PayPal.
Is checkout secure?
Yes. Payments are processed through PCI-DSS compliant gateways (Shopify Payments/PayPal). We don’t store full card details.
Can I use more than one discount code?
One promo code per order unless noted. If you forgot to apply a code, email us quickly. If the order hasn’t shipped, we’ll try to help.
Payments & Security
How do I opt out of targeted ads/cookies?
Use Cookie Settings in the footer or visit /pages/your-privacy-choices. We honor Global Privacy Control (GPC) where applicable.
Contact
How do I reach support?
Email support@gettrendmerch.com. Typical reply time: 24–48 hours (Mon–Fri, MT). Mailing address (do not send returns without authorization): 1295 Aikins Way, Boulder, CO 80305, United States.